Patient Services Specialist I - Maternal-Fetal Medicine Ultrasound

1w1 week ago

UTMB Health

Webster, US · Full-time · $35,000 – $45,000

About this role

The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care. This role coordinates clerical and medical activities of a healthcare team. It handles patient registration activities and facilitates access to UTMB services for new and returning patients.

Provides high-level customer service in all interactions with internal and external customers. Delivers direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. Answers calls accurately with exceptional service at all times.

Ensures caller’s needs are met, accurate information is obtained, and calls are documented and triaged appropriately for patient satisfaction and safety. Acts as patient advocate and liaison with various departments to meet mutual goals. Maintains patient confidentiality regarding access to clinical information.

Addresses concerns of patients, provides service recovery, and escalates issues as needed. Applies policies to schedule appointments and completes reminder calls. Works in Maternal-Fetal Medicine Ultrasound supporting specialized maternity care.

Requirements

Associate’s degree and no experience
Equivalent combination of education and experience relevant to the role may be considered
Medical office or OB/GYN experience preferred
Valid Basic Life Support (BLS) certification must be obtained within 90 days of hire

Responsibilities

Provide high-level customer service in all interactions with internal and external customers
Provide direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team
Answer calls accurately and with exceptional customer service at all times
Ensure caller’s needs are met and accurate information is obtained
Document and triage calls appropriately ensuring patient satisfaction and patient safety
Act as patient advocate and liaison with various departments to meet mutual goals
Maintain patient confidentiality regarding access to patient and other clinical information
Address concerns of patients, provide service recovery, and escalate issues as needed