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Included Health

Infertility/Maternity Nurse Care Manager

2w

Included Health

San Francisco, US · Full-time · $25,000 – $103,180

About this role

We are seeking a Maternity Nurse Care Manager to join our Care and Case Management team. This role is ideal for a compassionate, patient-centered nurse passionate about supporting individuals through the full spectrum of their maternity journey—from preconception to postpartum—with evidence-based, holistic care. As a telephonic Maternity Nurse Care Manager, you will guide members through routine and high-risk pregnancy experiences.

You’ll spend your day connecting directly with members, listening to their concerns, answering questions, and serving as a trusted advocate. Develop personalized care plans supporting fertility planning, prenatal care, delivery preparation, and postpartum recovery. Help members navigate health benefits and connect to appropriate resources for high-quality, coordinated care.

Work closely with a multidisciplinary team of providers, care coordinators, and support staff to deliver integrated remote care. Partner with members' local providers to ensure coordinated care and provide compassionate, longitudinal follow-up. Focus on better health outcomes for parents and growing families.

Join an evolving environment emphasizing patient-centered care, technology, and EMR platforms. Build supportive relationships while meeting volume goals and quality standards. Demonstrate flexibility, empathy, and strict adherence to HIPAA regulations.

Requirements

  • Bachelor of Science in Nursing (BSN)
  • Active Compact RN license in good standing and Active California Nursing License required
  • Must reside in a compact NLC state with willingness to become licensed in multiple states
  • Current CCM Certification or eligibility to sit exam within 6 months of hire
  • 5 years of experience in nursing
  • 2+ years experience working in care, case and disease management
  • 2+ years experience working in labor and delivery
  • 2+ years experience working in infertility

Responsibilities

  • Deliver coordinated, patient-centered virtual Care Management by telephone or messaging that improves members' health outcomes
  • Create impactful care plans together with members and our diverse care team, and help members achieve their desired goals
  • Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general
  • Partner with the members' local providers to ensure coordinated care
  • Provide compassionate, longitudinal follow-up care, building supportive relationships